Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be


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Most engagement research shows that learning opportunities, professional development, and career progression are among the top drivers of employee satisfaction. Employees under the age of 25 rate professional development as their number one driver of engagement, and this is the number two priority for workers up to age Building opportunities for growth is a complex and systemic challenge.

First, there must be developmental opportunities, both formal and informal, that let people learn on the job, take developmental assignments, and find support when they need help. This means designing onboarding and transition management programs, developing a culture of support and learning, and giving people time to learn. Second, a company must support and honor what we call facilitated talent mobility. Most people will not be promoted every year or two although high-potential Millennials often expect it , but they want to feel that they are growing and can take on new assignments in their chosen area.

10 Habits Of All Successful People!

Managers and the company as a whole need to support and facilitate internal mobility, giving people the freedom to try something new and move from a role where they are highly productive to one where they may be a trainee again. Finally, organizations must look at their management and leadership behaviors to make sure that learning, development, and mobility are rewarded. Organizations with a strong learning culture are 92 percent more likely to develop novel products and processes, 52 percent more productive, 56 percent more likely to be the first to market with their products and services, and 17 percent more profitable than their peers.

One of the best examples of a learning culture is what happens in a retail environment. Most customers have been in stores where employees are trained and empowered. As soon as something is missing or perhaps hard to find, the employee figures out where it is, finds the right size, and helps customers complete a purchase.

Unempowered employees who are not cross-trained, however, may just tell customers to ask someone else. A major home improvement retailer studied store-by-store performance and found that teams that cross-train their sales leaders regularly are generating 10—15 percent higher revenue and as much as 20 percent higher engagement scores.

Remember, an irresistible organization is one that employees would never want to leave. What better way to create such a place than to give people lots of opportunities to grow and advance?

Introduction by Huw van Steenis

The final and perhaps most important element in the irresistible organization is leadership. Our research suggests that four leadership practices most directly impact employee engagement. The first is to develop and communicate a strong sense of purpose. When organizations define their success through the eyes of their customers, stakeholders, or society, people come alive.

How do you create purpose, mission, and soul? Pharmaceutical companies are redefining themselves as wellness companies; retailers are redefining themselves as places for healthy food; tech companies define themselves as businesses to help people obtain information; and the list goes on.

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When you offer people a mission and purpose greater than financial return, you attract passionate individuals who want to contribute. And that brings a level of commitment and engagement no compensation package can create. During the heat of the space race, a group of reporters visited NASA a mission-driven organization and saw a janitor working toward them with a broom in hand. The second important element in leadership today is transparency. Thanks to social networks and the Internet, we are all accustomed to rapid, open, transparent communications.

If your company is having a bad quarter, has committed fraud, has caused an accident, or was sued or possibly penalized for a compliance violation, tell your people as promptly as possible. Likewise, when you have a good quarter, someone achieves a particularly notable success, or a customer tells you something wonderful, share this as well. If employees are concerned about their compensation, they are encouraged to make an appointment with HR to discuss their issues. Transparency is particularly difficult for traditional leaders. Today this typically fails, and people immediately see the deception.

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success is in your hand 19 keys to unlocking the successful person you were designed to be Manual

New research shows that among Millennials, transparency from leadership rates as among the most important drivers of company loyalty. Third, leaders must continuously invest in people. High-engagement companies have executives who spend money in learning, regularly meet with teams and provide feedback, and genuinely care about each individual.

Finally, our research suggests that senior leaders must continuously focus on inspiration.


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Through their words, communications, and actions, it is the top executives who ultimately engage everyone in the organization. By talking about the future, sharing the vision, and translating the business strategy into meaningful, personal concepts, leadership can be one of the most important drivers of engagement. As we illustrate on the bottom of the model, highly engaged companies work very hard to make work simple. They remove administrative overhead compliance processes, formal check-off processes, multistep processes in favor of trust, autonomy, and a focus on cooperation.

Simplicity, or the removal of formal bureaucratic overhead, can have a dramatic impact on work satisfaction. A series of work-productivity studies by the University of Rotterdam shows that workers who operate in highly complex environments tend to have increased levels of cardiovascular and other illnesses, unless they are given extraordinary amounts of autonomy and local support. Without increased amounts of empowerment and local control, complexity can lead to high levels of error and stress. Southwest Airlines, one of the top 20 rated employers in , has honed simplicity and empowerment in its business model.

The company has celebrated more than 40 years of profitability and continues to score among the highest in customer satisfaction year after year. How do organizations implement these 20 practices in an integrated and holistic way?

Our advice falls into two categories. First, HR and leadership must develop a complete understanding and mindset of these factors and how they all are interrelated. Almost every management practice impacts employee engagement, so while we focus on performance, growth, and innovation, we must simultaneously focus on the impact each strategy has on individual people.

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An annual employee survey is far too slow and limiting. Today pulse survey tools, sentiment monitoring tools, and employee sensing tools give employees a variety of ways to express their feelings and provide direct feedback to managers and peers. While 90 percent of executives understand the importance of employee engagement, fewer than 50 percent understand how to address this issue. Even though 79 percent of companies today find it daunting and difficult, they can plot their path to the future and design organizations that will thrive with passion, performance, and engagement by focusing on the five elements of irresistible organizations.

Written by: Josh Bersin. Cover image by: David Clugston. See something interesting? Simply select text and choose how to share it:. Becoming irresistible: A new model for employee engagement has been added to your bookmarks. Becoming irresistible: A new model for employee engagement has been removed from your bookmarks. An article titled Becoming irresistible: A new model for employee engagement already exists in the bookmark library. Social login not available on Microsoft Edge browser at this time.

Welcome back. Still not a member? Join My Deloitte. Becoming irresistible: A new model for employee engagement By Josh Bersin. Article 27 January Josh Bersin. View in article Bersin by Deloitte, Glassdoor research of more than 20, respondents conducted in October View in article Tom Hodson et al. View in article The average span of control among first-line managers is now over 11, up from around 9 five years ago. View in article Daniel H. Chapters 4, 5, and 6.

Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be
Success Is In Your Hand: 19 Keys To Unlocking The Successful Person You Were Designed To Be

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